Studio Policies
Class Cancellations
All class bookings can be cancelled/amended by you (the customer) up to 24 hours before the scheduled class. Beyond this deadline no credits or refunds are able to be made, unless in special circumstances where you have contacted and arranged with management.
The Hub reserves the right to cancel a lesson no less than 1 hour before class start time, if minimum class numbers are not reached (3 or below). In this case, students who were booked will be given the class credit back and you will have up to 2 weeks to use it for another class. Students will be notified via text.
If a class is consistently low on numbers, The Hub Studio will reevaluate the schedule and merge classes to make room for a new class or beginners course to run.
In the case of students unable to use a paid class/membership due to injury or pregnancy, with a doctors note, you will be credited what you were unable to use, for when you return.
Memberships upgrades, downgrades and cancellations.
Memberships can be upgraded at any time and starts immediately. This may mean you will have a small payment to make depending on how many credits you have already used for the month and the difference in membership costs.
Membership downgrades and cancellations require at least 30 days notice of payment date. This is after your first initial 3 months of signing up to a membership with us.
Holiday
Our memberships are a monthly direct debit for classes to be used within that month. We do not carry over classes if you do not use them within that time. (See class cancellations above)
Covid
Due to the Covid pandemic, we are following all government guidlines and are doing everything to keep our staff and students safe. Taking part in classes and accepting this waiver confirms you agree to do the same.
You are taking part in classes at your own risk and the studio cannot be held accountable if anyone is to become unwell.
Parental Consent & Approach to Learning
You must be over the age of 18. Parental consent will be required for under 18s. A parent/guardian MUST sign this form to give full consent. By agreeing to the terms on behalf of the minor, you have read the terms and conditions on the student’s behalf and are aware of all risks.
Please note, apart from our childrens ‘evolvers’ sessions, classes are planned with adults in mind, therefore we ask all of our students to be mature in our approach to learning. This means listening carefully to their instructors teaching, asking questions if they are unsure of instructions given, and to act maturely during all classes. All classes are fitness based and there are no sexual references made by instructors. We run separate classes and workshops for heels based exercise. If at any time you are concerned about anything at all, please contact us or your instructor directly, who will pass onto management.
Parental Consent & Approach to Learning
You must be over the age of 18. Parental consent will be required for under 18s. A parent/guardian MUST sign this form to give full consent. By agreeing to the terms on behalf of the minor, you have read the terms and conditions on the student’s behalf and are aware of all risks.
Please note, apart from our childrens ‘evolvers’ sessions, classes are planned with adults in mind, therefore we ask all of our students to be mature in our approach to learning. This means listening carefully to their instructors teaching, asking questions if they are unsure of instructions given, and to act maturely during all classes. All classes are fitness based and there are no sexual references made by instructors. We run separate classes and workshops for heels based exercise. If at any time you are concerned about anything at all, please contact us or your instructor directly, who will pass onto management.
Terms & Conditions
By signing in each week, you declare that you have read, understood and agree to comply with all of the above terms, and those in the Terms and Conditions consent form.
You will not be permitted to participate if under the influence of alcohol or drugs.
Instructions must be followed at all times, students must not attempt any exercises other than those taught by the instructor without permission. It is also not acceptable for you to try to ‘teach’ other students in class. All instructors are experienced, qualified and insured. If you or a fellow student is unsure of something, ask your instructor for further help.
During your exercise program, every effort will be made to assure your safety. However, as with any exercise program, there are risks, including but not limited to increased heart stress and the chance of musculoskeletal injuries. In volunteering to participate in this exercise, you agree that, to your knowledge, you have no limiting physical conditions or disability that would preclude an exercise program.
A physicians examination is recommended for all participants with any exercise restrictions, including but not limited to any heart problems, high blood pressure, chest pain, dizziness, relevant surgeries, diabetes, asthma, epilepsy, arthritis, or significant injury to any part of the body.
By signing below, you accept full responsibility for your own health and well-being and you acknowledge an understanding that no responsibility is assumed by the company or any other related agency. The company and other related agencies are released from any liability now or in the future for conditions that may result from participation in any on-site exercise program including but not limited to: heart attacks, muscle strains, muscle pulls, muscle tears, broken bones, shin splints, heat exhaustion, injuries to knees, injuries to back, injuries to feet, or any other illness or soreness that may occur, including death.
By participating in classes, you agree that you are personally and unconditionally assuming responsibility for any harm, damage, injury or loss suffered as a consequence of participating in classes. To the extent permitted by law, you release, indemnify and will keep indemnified The Hub, its franchisees, officers, employees, contractors and agents from and against any claims, rights and causes of action, including claims for negligence arising from your participation in classes. This document may be produced and relied upon as complete defense to any such claim.
By signing up to classes and memberships you are accepting this agreement you hereby declare that you have read, fully understand and agree to comply with all of the above terms. These policies will also be shown before you are able to book on TeamUp.